CommonSpirit HealthCare
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DIGNITY ARRIVAL
ARRIVAL EXPERIENCE
Warm & Welcoming
Tech | High Touch
Provide Connectivity
Reflect Brand | Broaden Demographics
EXAM EXPERIENCE | remove barriers
Bring Services Closer to the Patient
Maximize Provider Time
Minimize Delays
Reduce Anxiety | Reduce Stress
STAFF EXPERIENCE | foster equity
Staff Collaboration | Respite
“3rd Place” Lounge vs Break Room
Focus Rooms | Zen Dens
“Millennials, mobile technology, and social media are colliding to radically change customer service as we know it. This new generation will not tolerate waiting in lines, repeating their problem to five different people, or being treated like a number. Companies that do not adapt risk obsolescence as Millennials become an economic powerhouse.”
CHI ARRIVAL
WAYFINDING EXPERIENCE
Rely on intuitive cues
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